What are your daily hours of service?

Our service hours are Monday to Friday, 9 a.m. to 5 p.m. We do not offer service on evenings or weekends.

What is your hourly rate?

Our hourly rate is $100 per hour for a two person team. This includes all equipment, chemicals, and supplies. Also, our team is uniformed, supervised and arrives in a marked company vehicle. All staff are WCB covered, bonded and insured.

How do you charge for your services?

We bill hourly based on the exact amount of time spent cleaning the home. As such, costs may vary from the original estimates.

How do you determine how much my house will cost to clean?

We provide telephone or onsite estimates to our customers. Pricing is based on the size of the home, the type of cleaning we will be providing (i.e.: move in/move out, post construction, regular service) and the condition of the home. Estimates are based on average home conditions. Because we bill hourly based on the exact amount of time spent cleaning your home, the cost of your cleaning may differ from your estimate.

How many people do you send to clean?

Generally, we send a team of 2 people and sometimes 3 people. For larger jobs we have the flexibility to send the appropriate amount of staff with onsite supervision to accomodate special needs.

What type of payments do you accept?

We accept Visa, Mastercard, Cash and Cheque. Please note that we require a credit card on file to book service.

When is payment due for my cleaning?

Payment is due immediately upon completion of the cleaning. If you chose to pay by credit card, your payment will be processed on the following business day.

Do I have to sign a contract for regular service?

No. We pride ourselves in providing top quality work. We are confident that our customers will continue to use our service because they choose to, not because they have signed a contract.

What happens if I need to cancel service?

We require 48 hours notice of cancellation of service. If cancellations occur with less than 48 hours notice, a $50 cancellation fee is charged.

Do I have to be at home when you clean my house?

It is up to you. We are able to accomodate both customers who choose to remain at home or customers who prefer to be away from home when we clean.

What if I cannot be at home when you clean my house?

If you will not be home, we do require access arrangements to be made in advance. We offer a secure key service to our clients where we tag and code keys on an alphanumeric system that doesn not associate your house key with your identity. Keys are kept in our locked and secured key system and signed in and out by the operations manager on the day of your cleaning.

Are you bonded?

Yes. We are fully bonded and insured and provide full WCB coverage. All of our staff have been police clearance checked to ensure that your home is secure.

Do I need to provide cleaning products or equipment?

No. We provide all the equipment and products required to clean your home. You do not need to provide anything.

What if I have my own products that I would like to have used in my home?

We are happy to accommodate your request. Please leave the products in a visible location with a note and we will use them as needed. However, we do carry with us a full line of cleaning products equipped to handle all of your cleaning needs.

Will you use my vacuum?

We provide our own vacuums. They have a hepafilter system and filter down to 1/10th of the diameter of a human hair. They are cleaned and maintained regularly and are worn on our backs to provide maximum access to hard to reach areas.

What kind of products do you use/ Are they safe around children and pets?

We use environmentally friendly products where ever possible. However, some of our cleaning agents are not environmentally friendly, such as bathroom cleaner and oven cleaner, which are required to remove heavy buildup. All of our products are water soluble and similar in toxicity to other common household products. As such, we protect your home by keeping our cleaning agents with us at all times and thoroughly rinsing them off all surfaces to remove any residue.

Do you have company cars or are they privately owned?

All of our vehicles are company owned. As a result, they are well maintained and in excellent working condition to ensure reliability. In fact, our fleet of 12 vehicles is all 2004 or newer and includes painting and decaling with our corporate logo.

I have pets. Is that a problem?

We are a pet friendly company. Many of our customers and staff have pets. We take care to accommodate your specific pet needs.

What happens if something is broken while you are cleaning my home?

We inform the client immediately of any breakages and we repair or replace the item promptly. Although breakages do happen, we take care to protect your breakables.

Any further questions, please contact us at 403.520.7777 

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