This is what our customers are saying about Servpro:
From: Bob S.
Sent: June 03
To: Servpro
Subject: Feedback regarding service
As per VM message on your cell line, I wanted to speak with you about the work done at our home yesterday... Carpet & tile over about 3800 sq ft.
In a word... OUTSTANDING!
Your staff member was prompt, courteous, friendly... and did a great job. What a difference. Sort of a customer service clinic. No wonder you want customer service calls transferred to your cell phone!
The down side (for me only) is that my wife, Brenda, now wants this done more often, and of course she will have her way.
Please pass my thanks & compliments along to your colleagues.
Best Regards,
Bob S.
From: Lorne | Foothills Lutheran Church
Sent: April 24
To: Servpro
Subject: Bibi
Lorne at Foothills Lutheran Church called so that he could get Bibi’s email address so that he could tell her what a great job they are doing. Bibi has certainly made a fantastic impression right off the start.
From: Melanie G.
Sent: April 15
To: Servpro
Subject: Feedback regarding service
To the Management at Servpro,
I wanted to send a quick email to provide you
with feedback regarding my extremely positive experience with your crew. I
requested service using your internet service request form and received a
call within 10 minutes from the most professional and friendly young lady -
sorry I didn't catch her name! She was able to answer my questions, advise
of the best options and book my service. I received a confirmation call the
day before my service. On the day of my service, the technician arrived
promptly, explained the service, warned me of the safety hazards and cleaned
my carpets quickly. He was friendly and very professional. The carpets look
amazing! Thank you for your company's attention to detail - you obviously
hold customer satisfaction in the highest regard. I will gladly recommend
your services to my friends, family and co-workers!
Best regards,
Melanie G.
From: Tara T.
Sent: October 25
To: Servpro
Subject: A note of appreciation
Good afternoon,
I was driving down Macleod Trail the other day and noticed a new HandiBus. It had the Servpro logo and branding painted on the back and sides, and a sign on the back that the HandiBus was donated by yourselves.
I have been involved with the disabilities community for several years, and have a true appreciation for the hard work and effort that Access Calgary/HandiBus put forth. I am also aware of the funding needs of the organization. Therefore I was very touched to see that a well known company such as yourselves were supporting both the organization as well as the community in such a way.
Now I am also very aware that such support comes with reward to yourselves (gaining exposure through advertising, and ultimately new clients for your business), and I must say, when the time comes that I require services such as those offered by Servpro, your company will be the first one that I call.
Thank you for supporting your community.
Sincerely,
Tara T.
